Accessibility Statement
Reveal Medical Center is committed to making its website, patient information and clinic services easier to access and use for People of Determination, people with disabilities, senior citizens, caregivers and patients with different communication needs.
We are working to identify, prevent and correct barriers that may affect access to information, appointment requests and patient support.
Our Current Digital Accessibility Status
Reveal Medical Center aims to make its website conform with the Web Content Accessibility Guidelines, WCAG 2.2, at Level AA.
Current conformance status:
[SELECT ONE AFTER FORMAL ASSESSMENT]
- Accessibility assessment in progress
- Partially conformant with WCAG 2.2 Level AA
- Fully conformant with WCAG 2.2 Level AA
Assessment date:
[DD Month YYYY]
Assessment method:
[INTERNAL REVIEW / INDEPENDENT AUDIT / COMBINED REVIEW]
Website scope assessed:
[LIST DOMAINS, PAGES, FORMS AND THIRD-PARTY TOOLS INCLUDED]
Statement qualification:
This page describes Reveal Medical Center’s current accessibility efforts and known limitations. It should not be interpreted as an independent accessibility certification unless a specific certification is identified.
Our Digital Accessibility Commitment
Reveal Medical Center is working to make website content perceivable, operable, understandable and robust across different browsers, devices and assistive technologies.
Our accessibility work includes attention to:
- Clear page titles and heading structure
- Keyboard navigation
- Visible keyboard focus
- Readable text and colour contrast
- Text resizing and page zoom
- Responsive layouts and content reflow
- Alternative text for meaningful images
- Labels and instructions for forms
- Clear error identification
- Captions or transcripts for meaningful video and audio
- Descriptive link and button text
- Consistent navigation
- Avoidance of unnecessary motion and flashing content
- Accessible downloadable documents
- Compatibility with commonly used screen readers and assistive technologies
Accessibility is an ongoing process. New content, plugins, forms and design changes should be assessed before and after publication.
Using the Reveal Medical Center Website
Keyboard Navigation
Headings & Page Structure
Text Size & Reflow
Images
Meaningful images should include concise alternative text. Decorative images should be ignored by assistive technologies.
Clinical diagrams and treatment images should include enough nearby text to explain the information they communicate.
Forms
Appointment, contact, insurance and patient-support forms should include visible labels, clear instructions and understandable error messages.
A patient should not have to rely on colour alone to identify a required field or error.
Video & Audio
Links & Buttons
Assistive Technology and Browser Support
Reveal Medical Center aims to support current versions of commonly used browsers, operating systems and assistive technologies.
Testing should include, where practical:
- Keyboard-only navigation
- Screen-reader navigation
- Browser zoom and text enlargement
- Voice-control interaction
- Mobile screen readers
- High-contrast or forced-colour settings
- Reduced-motion preferences
Testing information:
[INSERT VERIFIED BROWSERS, DEVICES AND ASSISTIVE TECHNOLOGIES]
Examples may include:
[INSERT ONLY AFTER TESTING]
- NVDA with Chrome or Firefox on Windows
- VoiceOver with Safari on macOS or iOS
- TalkBack with Chrome on Android
Known Accessibility Limitations
Despite our efforts, some parts of the website may not yet meet the intended accessibility standard.
Verified current limitations:
[INSERT ONLY ISSUES CONFIRMED THROUGH TESTING]
For each limitation, publish:
- Affected page or feature
- Nature of the barrier
- Users who may be affected
- Available alternative
- Planned corrective action
- Target completion date
Example format:
Affected feature:
[FEATURE OR URL]
Known issue:
[PLAIN-LANGUAGE DESCRIPTION]
Alternative:
[TELEPHONE / EMAIL / ACCESSIBLE DOCUMENT / STAFF ASSISTANCE]
Planned improvement:
[REMEDIATION ACTION]
Target date:
[DD Month YYYY]
Request Information in Another Format
Contact Reveal Medical Center if you cannot access a page, form, image, PDF, video or other website content.
Where reasonably available, we can discuss providing information through an alternative format or communication method, such as:
- Accessible HTML
- A tagged or accessible PDF
- A plain-text document
- Larger text
- An email explanation
- Telephone assistance
- Help completing an appointment or patient-support form
- An alternative to an inaccessible third-party form
- Instructions explained by a staff member
Available formats and fulfilment times may depend on the document, information requested and applicable privacy requirements.
Physical Access & Visitor Assistance
Reveal Medical Center is located in Unit 401 on the fourth floor of Elite Business Centre in Al Barsha 1, Dubai.
Patients and visitors should contact the clinic before travelling when they require building-access information or additional assistance.
Confirmed physical-access information:
[COMPLETE ONLY AFTER ON-SITE VERIFICATION]
Step-free route from the external arrival point:
[CONFIRMED DETAILS]
Designated accessible parking:
[CONFIRMED DETAILS]
Drop-off area:
[CONFIRMED DETAILS]
Accessible building entrance:
[CONFIRMED DETAILS]
Lift dimensions and access:
[CONFIRMED DETAILS]
Clinic doorway and internal route:
[CONFIRMED DETAILS]
Accessible reception seating:
[CONFIRMED DETAILS]
Accessible toilet:
[CONFIRMED DETAILS]
Wheelchair access to treatment rooms:
[CONFIRMED DETAILS]
Emergency evacuation support:
[CONFIRMED DETAILS]
Accessibility Support During Your Visit
Tell Reveal Medical Center before your appointment when you require support relating to access or communication.
Depending on availability and the patient’s needs, support may include:
- Additional time for registration
- Help understanding a form
- A caregiver or support person
- Clear verbal explanations
- Written information
- Larger text
- Reduced reliance on telephone communication
- Communication through email or approved messaging
- Language assistance
- A same-gender professional preference where reasonably available
- A chaperone request
- Mobility assistance within the clinic
- A quieter waiting arrangement where operationally possible
- An alternative appointment or room arrangement where required
Support availability should be confirmed before the appointment. Reveal Medical Center should not promise a service, interpreter, physical feature or accommodation that has not been operationally verified.
Language & Communication Assistance
Reveal Medical Center aims to provide important patient information in clear and understandable language.
Confirmed available languages:
English
Arabic:
[CONFIRM CLINICAL AND ADMINISTRATIVE AVAILABILITY]
Other languages:
[INSERT VERIFIED LANGUAGES]
Interpreter support:
[INSERT VERIFIED PROCESS]
Patients should inform the clinic when booking if they require language or communication assistance.
Consent or treatment information should not rely on an accompanying child as the sole interpreter for significant clinical information.
Documents, Forms and PDFs
Reveal Medical Center aims to make patient-facing documents accessible and understandable.
Public documents should, where applicable, include:
- Searchable and selectable text
- A logical reading order
- Document headings
- Tagged lists and tables
- Descriptive link text
- Alternative text for meaningful images
- Sufficient colour contrast
- Accessible form labels
- A clear document title
- Language metadata
- Version and review information
Older documents or documents supplied by third parties may not yet meet the same standard.
Contact Reveal Medical Center if you need an accessible alternative to a document.
Report an Accessibility Barrier
Please tell us when you encounter a problem using the website or accessing patient information.
Useful details include:
- The page or document address
- The information or task you were trying to access
- What happened
- The browser or device used
- The assistive technology used, when relevant
- The alternative format or assistance you need
You do not need to disclose a diagnosis or explain the nature of a disability to report a barrier.
Accessibility form fields:
- Name Optional where anonymous feedback is allowed
- Email address or telephone number
- Preferred contact method
- Page or document address
- What were you trying to do?
- What barrier did you encounter?
- Assistive technology Optional
- What alternative would help?
Privacy acknowledgement:
I understand that my information will be used to investigate and respond to this accessibility request.
Marketing consent:
Do not include marketing consent in the accessibility-support form.
Submit button:
Submit Accessibility Feedback
Confirmation message:
Thank you. Reveal Medical Center has received your accessibility feedback. The appropriate team will review the issue and contact you using your preferred method when contact details were provided.
How We Handle Accessibility Feedback
When an accessibility barrier is reported, Reveal Medical Center should:
- Acknowledge the request
- Identify the affected content or service
- Provide an available alternative where possible
- Assess the barrier
- Assign an owner
- Prioritise issues that prevent access to essential patient information or appointment services
- Correct the issue where feasible
- Test the correction
- Inform the person who reported the issue when contact details were provided
- Record the issue for future accessibility reviews
Response target:
[CONFIRMED NUMBER] working days for acknowledgement
Resolution target:
Depends on the severity, technical complexity and availability of an alternative.
Do not publish a response deadline unless Reveal Medical Center can monitor and consistently meet it.
Accessibility Is an Ongoing Process
Reveal Medical Center reviews accessibility as part of website development, content publication and patient-support planning.
Our improvement process should include:- Automated accessibility testing
- Manual keyboard testing
- Screen-reader testing
- Colour-contrast checks
- Form testing
- Mobile testing
- Document review
- Testing of appointment and contact workflows
- Review following plugin or template updates
- Feedback from users with disabilities
- Remediation tracking
- Staff and content-editor training
An automated test alone cannot confirm that a website is fully accessible. Manual testing and user feedback remain necessary.
Contact Reveal Medical Center for Accessibility Support
Address:
Reveal Medical Center L.L.C. 401, Elite Business Centre Al Barsha 1 Dubai, United Arab Emirates
Telephone:
+971 4 385 0250
WhatsApp:
+971 55 104 2277
Email:
info@reveal.ae
About This Accessibility Statement
Target standard:
Web Content Accessibility Guidelines 2.2, Level AA
Current conformance status:
[INSERT VERIFIED STATUS]
Assessment completed by:
[INTERNAL TEAM OR INDEPENDENT EVALUATOR]
Assessment date:
[DD Month YYYY]
Statement prepared:
[DD Month YYYY]
Last reviewed:
[DD Month YYYY]
Next scheduled review:
[DD Month YYYY]
Website scope:
[INSERT INCLUDED DOMAINS, SUBDOMAINS, FORMS AND DOCUMENTS]
Known exclusions:
[INSERT VERIFIED THIRD-PARTY OR LEGACY EXCLUSIONS]
Digital-accessibility owner:
[NAME OR AUTHORISED ROLE]
Physical-access owner:
[NAME OR AUTHORISED ROLE]
Clinical oversight:
Dr. Alaa Abou Laban, Medical Director