Patient Rights & Safety Standards
At Reveal Medical Center, patient safety is our highest clinical priority. We operate in strict accordance with the Dubai Health Authority (DHA) Health Regulation Sector standards and the UAE Federal Law on Medical Liability.
1. Patient Charter of Rights
In compliance with the DHA Patient Charter, every individual visiting Reveal Medical Center is entitled to:
- Dignity & Respect: Care that is respectful of your personal values and beliefs.
- Information Transparency: Full disclosure regarding your diagnosis, proposed treatment, and associated costs (as detailed in our Pricing Transparency Policy).
- Informed Consent: The right to be informed of potential risks and alternatives before any clinical procedure (Dental, Laser, or Derma).
- Privacy: Complete confidentiality of medical records as mandated by UAE Federal Law No. 2 of 2019 on Health Data.
2. Clinical Infection Control & Sterilization
To ensure a sterile environment, our facility employs hospital-grade infection control protocols:
- Autoclave & Sterilization: All dental and surgical instruments undergo rigorous multi-stage sterilization (Class B Autoclaving) verified by chemical and biological indicators.
- Single-Use Consumables: We utilize 100% disposable single-use materials for all laser and dermatological procedures to eliminate cross-contamination risks.
- DHA Facility Standards: Our clinic layout and ventilation systems meet the DHA Health Facility Guidelines for safety and hygiene.
3. Specialty Oversight & Technology Safety
Our departments are led by licensed specialists who ensure that every technology used is safe and effective for the Dubai community.
- Dermatology Oversight: Directed by Dr. Golnaz Ebrahim Karima (Specialist Dermatologist). Every injectable and clinical skin treatment is performed or supervised by a specialist to ensure medical safety.
- Laser Safety: Led by Kristine Lopez (DHA Licensed Allied Health Technician). We utilize only FDA-approved and DHA-registered technology (e.g., Candela Laser systems) with mandatory skin-typing assessments to prevent complications.
- Dental Oversight: Managed by Dr. Alaa Abou Laban
- Orthodontics Oversight: Managed by Dr. Hussam Mustafa Shaban
4. Professional Licensing & Accountability
Every practitioner at Reveal Medical Center is verified through the DHA Professional License Verification portal.
- Specialist Dermatology: Dr. Golnaz Ebrahim Karima.
- General Dentistry: Dr. Alaa Abou Laban.
- Orthodontics: Dr. Hussam Mustafa Shaban.
- Allied Health: Kristine Lopez
5. Patient Grievance Procedure
If you feel your rights have not been met, we provide a transparent path for resolution:
- Internal Review: Contact our Clinic Manager at info@reveal.ae or +97143850250.
- External Escalation: Patients have the right to escalate clinical concerns directly to the DHA Medical Complaints Portal.
Authoritative Reference Links
We benchmark our safety standards against the following regulatory bodies:
- Dubai Health Authority (DHA): dha.gov.ae
- UAE Ministry of Health (MOHAP): mohap.gov.ae
- UAE Official Government Portal: Laws and Regulations