Health Data Privacy & ICT Compliance
Protection of Patient Health Information at Reveal Medical Center
Reveal Medical Center is committed to safeguarding patient health data through secure information technology systems, strict confidentiality protocols, and full compliance with UAE healthcare data regulations.
Our policies align with UAE Federal Law No. 2 of 2019 on the Use of Information and Communication Technology (ICT) in Health Fields, along with applicable standards issued by the Dubai Health Authority (DHA) and the UAE Ministry of Health and Prevention (MOHAP).
1. Local Data Residency & Secure Infrastructure
In accordance with the UAE ICT Health Law, patient health information is stored within secure data environments designed to meet regional data protection requirements.
Key Infrastructure Standards:
- UAE-Based Servers: In compliance with the “Data Residency” requirement of Federal Law No. 2 of 2019, all health data is stored on secure servers located within the United Arab Emirates.
- Restricted Access: Access to clinical systems is limited to authorized healthcare professionals, such as Dr. Alaa Abou Laban or Dr. Golnaz Karima, and approved administrative personnel.
- Role-Based Control: Our system ensures that patient information is visible only to relevant clinical teams (e.g., our Orthodontic team sees dental records, while the Dermatology team sees skin health records).
2. Encryption & Cybersecurity Protocols
Reveal Medical Center implements multiple layers of cybersecurity designed to prevent unauthorized access or data breaches.
Security Measures Include:
- End-to-End Encryption: All patient records are encrypted during both storage and transmission.
- Secure Authentication: Multi-factor login protocols for all clinical software systems.
- Intrusion Monitoring: Continuous firewall protection and monitoring in alignment with DHA Digital Health Security expectations.
3. Health Data Governance & Access Control
Patient health information is treated as confidential medical data governed by the UAE Medical Liability Law.
Authorized Access Only: Access to your medical records is strictly limited to:
- DHA-Licensed Professionals directly involved in your care.
- Authorized Administrative Staff supporting treatment coordination.
- Regulatory Authorities (DHA/MOHAP) where legally required.
4. Data Sharing & Third-Party Disclosure
Reveal Medical Center does not sell or distribute patient health data. Information is only shared under these strict circumstances:
- Written Patient Consent: Explicitly granted by you.
- Insurance Processing: Required for Reimbursement or Direct Billing.
- Legal Requests: Compliance with UAE health authority mandates.
- Clinical Referrals: To ensure Continuity of Care between licensed professionals.
5. Data Retention & Secure Archiving
In line with our Medical Record Retention Policy, data is maintained for a minimum of 25 years.
- Secure Archiving: Records are archived using encrypted systems to prevent unauthorized retrieval.
- Secure Disposal: When the legal retention period ends, data is destroyed following DHA-approved data destruction protocols.